This is not Amazon FBA passive income or dropshipping automation. Codeora Vision builds real ecommerce automation for DTC brands at $1M to $50M in revenue: AI customer support agents that resolve 80% or more of tickets, workflow automation across Shopify, Klaviyo, and Gorgias, and storefront chatbots. Built on LangGraph, MCP, and Claude with direct API integrations, agent-native, not retrofitted, and not Zapier band-aids.
Trusted by DTC and subscription brands scaling past BPO support.
Updated June 7, 2026
Ticket arrives in Gorgias
"Where is my order?"
AI reads order in Shopify
Order #45821 · in transit
Resolve autonomously
Sends tracking + ETA, closes ticket
Hard case → human queue
Full context handed off
Resolved · 80%+ rate
No BPO escalation, no night gap
WHAT IT IS
Real ecommerce automation uses AI agents and workflows to run the repetitive parts of an online business: resolving support tickets, answering order-status questions, processing returns, and syncing data across tools. It is not Amazon FBA passive income or done-for-you dropshipping, which are a different and often scam-adjacent category. This page is about AI that works inside your real brand.
First-mention enrichments: DTC (direct-to-consumer, brands that sell straight to shoppers) · WISMO ("where is my order," the most common support ticket) · resolution rate (the share of tickets the AI closes without a human) · ticket deflection (questions answered before they become a human ticket) · BPO (business process outsourcing, the human support agency model).
Klarna's AI assistant handled 80%+ of chats, doing the work of an estimated 700 agents and improving profit by a reported $40M.
At DTC ticket volumes, AI support is no longer experimental. The benchmark for a tuned agent is most of your tickets resolved autonomously, not a static FAQ bot.
READ THIS FIRST
If you searched "ecommerce automation" and landed on pages promising passive income from an Amazon store, you found the wrong category. Those are done-for-you Amazon FBA schemes, and the category is widely flagged as scam-adjacent. We build the opposite: real software for brands you already own and run.
THE DOLLAR WEDGE
Most scaling DTC brands outsource support to a BPO at $5,000 to $15,000 a month. The BPO handles the easy 60%, escalates the rest, and the quality drifts with turnover. A tuned AI support agent inverts that: it resolves the repetitive 80% instantly, at any hour, and routes only the genuinely hard cases to a small human team.
$5K–$15K/mo
typical BPO support cost a tuned AI agent displaces
80%+
autonomous resolution target for a tuned DTC support agent
24/7
instant first response, no queue, no offshore night gap
The BPO bills you per ticket to answer "where is my order" slowly. The AI answers it instantly and only escalates what actually needs a person.
WHAT WE BUILD
A real build is more than a chatbot. Codeora Vision assembles the AI customer support agent, the workflow automation, the storefront chatbot, the product knowledge layer, and B2B outbound into one system. It runs on LangGraph, MCP, and Claude, with direct API integrations, so each piece reasons and acts, not just replies.
Resolves tickets across order status, returns, refunds, and product Q&A, inside your helpdesk.
AI Customer Support
Syncs orders, inventory, and data across your stack.
Agentic workflow automation across Shopify, Klaviyo, and Gorgias
An AI chatbot for ecommerce on product pages for pre-purchase questions and conversion lift.
Grounds answers in your catalog, sizing, and policies with citations.
Prospecting for brands moving into wholesale and retail accounts.
INTEGRATIONS
DTC operators shop on platform compatibility first. If the AI cannot read your Shopify orders and work inside Gorgias, it is a toy. Ours integrates directly with the platforms and helpdesks below.
PLATFORMS
HELPDESKS
MARKETING & OPS
For automation that reaches beyond support into the full operations stack, our agentic workflow automation across Shopify, Klaviyo, and Gorgias ties the systems together.
We are direct about fit, because a $25,000-plus build is wrong for a brand doing $50,000 a year. This page filters on purpose, so the sales call is worth your time.
A strong fit
Not the right fit yet
If you are under about $1M, an off-the-shelf tool like a Gorgias or Tidio AI add-on is usually the smarter first step. We will say so on the call rather than sell you a build you do not need.
THE BENCHMARK
Sophisticated buyers test a support claim against the public benchmarks. Here is the honest landscape, with the vendor-reported numbers labeled as such, and our own target stated as a target.
80%+ of chats
Klarna's own reported result, 2024
Klarna
up to ~70%
Intercom self-reported
Intercom Fin
~60%+
Ada self-reported
Ada
80%+ by month 3
our target, tuned to your tickets, not a guarantee
Codeora Vision target
Resolution rate depends on your ticket mix and how clean your data is. We set a target, measure it against your real tickets, and tune toward it. We do not promise a number on day one.
RUN THE NUMBERS
Tell us your revenue, your monthly ticket volume, and your stack, Shopify, Gorgias, Klaviyo. In a 30-minute architecture review we will scope the AI support and automation build, the resolution target, and the cost against what your BPO bills you today.
COMPLIANCE
An AI touching orders, payments, and customer data has to respect the rules. We scope compliance to where you sell and how you handle payment and personal data.
PCI-DSS
Payment data handled to PCI-DSS scope, never exposed to the model in the open.
GDPR · CCPA
EU, UK, and California customer data rights, including deletion and residency.
CAN-SPAM
Outbound and post-purchase messaging follows CAN-SPAM rules.
TCPA
SMS and outbound respect TCPA consent and timing.
Cookie consent
Storefront chat and tracking respect cookie-consent requirements.
TRANSPARENT PRICING
We quote fixed-price by scope, not per ticket. Builds start at $25,000, which intentionally filters out brands too small to see a return. The monthly retainer is optional, though most brands keep it for tuning.
AI support agent, Shopify and Gorgias integration
OPTIONAL $1,499/MO
Scope this buildSupport, workflow automation, storefront chatbot
OPTIONAL $2,499/MO
Scope this buildSupport, workflow, product RAG, wholesale outbound
OPTIONAL $3,499/MO
Talk to an architectCompare the monthly to a BPO at $5,000 to $15,000. The retainer is optional, but most brands keep it, because resolution rate is something you tune continuously, not set once.
PROOF
Support model
BEFORE
BPO at five figures a month
AFTER
AI agent resolving the repetitive bulk
Tickets resolved autonomously
BEFORE
none, all human-handled
AFTER
most order-status and returns tickets
First response time
BEFORE
hours, with a night gap
AFTER
seconds, 24/7
A $15M DTC subscription brand was paying a BPO five figures a month to handle support, with slow first response and a nightly coverage gap. We built an AI customer support agent integrated with Shopify and Gorgias, handling order status, returns, and subscription questions, with hard cases escalated to a small human team. The repetitive bulk now resolves autonomously, around the clock, and the team focuses on the cases that need them. Single anonymized engagement, not a guarantee.
FAQ
Real ecommerce automation uses AI agents and workflows to run the repetitive parts of an online business: resolving support tickets, answering order-status questions, processing returns, and syncing data across tools. It is not Amazon FBA passive income or done-for-you dropshipping, which are a different and often scam-adjacent category. We build AI customer support and workflow automation for established DTC brands, integrated with Shopify, Klaviyo, and Gorgias, on LangGraph and Claude.
They are completely different. Amazon FBA automation services sell a done-for-you Amazon storefront as passive income, usually for a large upfront fee plus a profit share, and the category is widely flagged as scam-adjacent. Real AI ecommerce automation is custom software you own: AI agents that resolve your support tickets, automate workflows, and integrate with your Shopify or BigCommerce store. We build the second and have nothing to do with FBA schemes.
Our builds are fixed-price by scope: $25,000 to $60,000 to build, plus an optional $1,499 to $3,499 per month retainer for tuning and operations. Compare that to a BPO support agency at $5,000 to $15,000 a month that still escalates a large share of tickets. For a DTC brand at $1M to $50M, the AI build usually costs less than the BPO it replaces within the first year, and you own the system.
It can replace most of the volume, not the hardest edge cases. A tuned AI support agent resolves order-status, returns, refund, and product questions autonomously, which is the bulk of DTC tickets. Complex or sensitive cases escalate to a human with full context. Brands typically keep a small human team for escalations and let the AI absorb the repetitive 80%, instead of paying a BPO per ticket to do it slowly.
We integrate directly with Shopify and Shopify Plus, BigCommerce, WooCommerce, and Magento or Adobe Commerce, plus Salesforce Commerce Cloud for larger brands. The AI reads orders, customers, and catalog data through the platform's API, so it can answer WISMO questions, process returns, and look up order status against your live store, not a stale export.
We integrate with the helpdesks DTC brands actually run: Gorgias, Zendesk, Helpscout, and Freshdesk, plus Re:amaze and Kustomer. The AI works inside your existing helpdesk, triaging, drafting, and resolving tickets, so your team keeps its tooling and reporting. We do not force a rip-and-replace of Gorgias or Zendesk to add AI on top.
Klaviyo and Omnisend automate email and SMS flows, which is marketing automation. That is valuable, and we integrate with both, but it is a different job. We build AI agents that hold conversations and take actions: resolving a support ticket, processing a return, answering a product question, or syncing an order. We complement your Klaviyo flows rather than replace them, and connect the two.
Our builds are designed for established DTC and subscription brands at roughly $1M to $50M in revenue, where ticket volume is high enough that AI support pays for itself. Below about $1M, a custom build is hard to justify and an off-the-shelf tool is usually the better fit. The $25,000-plus build cost is intentionally a filter, so we only take on brands where the automation clearly returns its cost.
DALLAS, TEXAS — RESPONDING IN < 4 HOURS
If you are a DTC brand at $1M to $50M paying a BPO five figures a month, bring your ticket volume and your stack. We will scope an AI support and automation build on LangGraph and Claude, integrated to Shopify and Gorgias, that you own.